IT Support Specialist

The IT Support Specialist serves as the primary connection between end users and the Managed Service Provider (MSP), ensuring technology‑related issues are effectively communicated, prioritized, and resolved in support of business operations. This is a hands‑on, service‑oriented role that provides both onsite and remote end‑user support.

• Bachelor's degree in Information Technology, Business Administration, or related field; equivalent experience may be considered
• 0-2 years of hands‑on technology support, service delivery coordination, or related experience
• Demonstrated experience troubleshooting common end‑user business application issues
• Experience working with managed service providers (MSPs), IT, or third‑party support partners
• Strong technical aptitude with the ability to diagnose and communicate technical issues effectively
• Familiarity with ticketing and service management platforms (Connect Wise, Zendesk, Jira, Service Now, etc.)
• Experience supporting multi‑site operations, healthcare, senior living, hospitality, or similar service‑driven environments
• Excellent customer service, communication, and interpersonal skills

• Competitive Salary:
  Compensation reflective of your expertise and dedication
• Flexible
  
  Work Schedule:
  
  A work schedule that accommodates your personal commitments
• Paid Leave:
  Enjoy generous allocations for holidays, vacation, and personal days, ensuring you have time to recharge
• Health and Wellness Plans:
  Access comprehensive health insurance plans for you and your dependents, promoting overall well‑being
• Retirement Savings:
  Participate in a 401(k) plan with a company match to build financial security for the future
• Professional Development:
  Continuous learning and advancement opportunities to enhance your skills and career trajectory