Salesforce Consultant, Change Management

Remote - United States

Neura Flash, Part of Accenture, is redefining the future of business through AI and technologies like Agentforce. We integrate Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more to deliver intelligent solutions that optimize workflows and customer experiences. We are involved in generative AI and AI agents, with Agentforce as a key focus area.

Be part of the team and help shape the next wave of AI-powered transformation. You will collaborate with experts to develop AI-powered bots, streamline operations, and build solutions using the latest generative AI technologies to drive innovation at scale.

• Change Management Consultant: develop change strategies that enable successful digital and organizational transformations and cloud-based technology implementations
• Champion change on projects across various practices
• Collaborate with customers to determine the best approach to user adoption
• Train customers on solutions and how to implement change within their organization
• Work with superusers to incorporate user feedback in implementations
• Acquire and share new technical expertise on Salesforce features and launches; mentor team as required
• Understand client culture, business strategies, and change management opportunities and challenges
• Apply change management methodologies, including consideration of psychological factors influencing behavior
• Build relationships with clients, internal teams, and consulting partners
• Serve as the organizational change management expert across program strategy, design, execution, stakeholder engagement, readiness, leadership alignment, communication, training, and measurement
• Support a growing practice and contribute to opportunities, client relationships, and best practices

• Bachelor’s Degree or equivalent combination of education and experience
• Experience in general management or software consulting preferred
• Experience delivering change management work including assessments, role design, stakeholder engagement, readiness, leadership alignment, education, communications, training, user adoption, measurements, and sustainment
• Experience conducting business interviews and leading client workshops

• Proven ability to thrive in technical environments, especially Salesforce implementations
• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau is a plus
• Experience with change management tools, templates, techniques, or frameworks

• Excellent communication, leadership, and presentation skills
• 4+ years of experience in consulting, business technology, or related fields
• Strong technology background with knowledge of Salesforce collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred
• organization and product knowledge preferred

California: $94,400 to $266,300 USD

Cleveland: $87,400 to $213,000 USD

District of Columbia: $100,500 to $245,000 USD

Illinois: $87,400 to $230,000 USD

Maryland: $94,400 to $230,000 USD

Massachusetts: $94,400 to $245,000 USD

Minnesota: $94,400 to $230,000 USD

New York / New Jersey: $87,400 to $266,300 USD

Washington: $100,500 to $245,000 USD

We believe that no one should be discriminated against because of differences. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or expression, or any other basis protected by law. We are committed to equal opportunity and affirmative action for veterans and individuals with disabilities.