Network and Infrastructure Engineer

Job Summary

The School of Engineering and Applied Sciences (SEAS) is seeking a Network and Infrastructure Engineer responsible for the design, implementation, and ongoing support of school‑level network and related IT infrastructure in support of teaching, research, and administrative activities. This role provides critical oversight and technical expertise for campus‑wide networked AV infrastructure and design of faculty lab networks, and participates fully in building and configuring network and infrastructure components;

maintaining and troubleshooting complex issues; and monitoring critical systems to identify, analyze, and address performance and security problems and security events. The position focuses on implementing secure infrastructure solutions, performing and contributing to risk and vulnerability assessments, and driving remediation efforts to protect systems and data. The incumbent serves as a trusted advisor to school administrative and research stakeholders, consulting on and implementing infrastructure best practices ensuring alignment with Harvard University IT technical standards, policies, and information security requirements.

• Participate fully in the build, configuration and documentation of IT infrastructure. Provide specialized stewardship on campus AV networking and faculty lab network architecture.
• Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives, including server room operations such as provisioning of rack space, installing server equipment, and coordinating network setup for faculty servers.
• Analyze and report on performance metrics.
• Oversee SEAS use of infrastructure monitoring and management platforms such as Crestron XiO, Dante Domain Manager, and university tools such as Logic Monitor.
• Implement and support robust and secure IT solutions.
• Maintain awareness of emerging threats and trends within Information Security.
• Operate with a security mindset and partner with the School Information Security Officer to evaluate and mitigate risks of software and SaaS, along with AV tools; may perform or contribute to risk assessments.
• Review or perform procedures necessary to ensure the safety of information and protect systems from intentional or inadvertent access, modification, disruption or destruction.
• Act as a trusted advisor to members of the SEAS community.
• Consult with internal and external stakeholders—ensuring effective collaboration with SEAS AV Services and Facilities, HUIT, other Harvard units, and vendors—to design Network IT and AV solutions that meet the needs of the SEAS community.
• Abide by and follow Harvard University IT technical standards, policies and Code of Conduct.

SEAS campus spans across both Cambridge and Allston, MA. Occasionally required to work outside of normal business hours and may be called during off‑hours to address critical infrastructure needs.

The individual may need to carry up to 20 pounds unassisted and lift items weighing up to 50 pounds with assistance; standing and sitting for considerable lengths of time might also be required.

• Minimum of two years’ post‑secondary education or relevant work experience.

• Knowledge of configuration, maintenance and support of IT infrastructure systems within a higher education environment.
• Demonstrated ability to work independently and collaboratively across teams while managing multiple, competing priorities.
• Ability to use discretion and judgment in evaluating problems, communicating recommendations, and escalating issues via established support channels.
• Experience with device and network monitoring and diagnostic tools.
• Proficiency in networking concepts such as routing, firewalls, DNS/DHCP, VPN.
• Familiarity with information security principles, relevant tools and standards.
• Team performance skills, service mindset and the ability to act as a trusted advisor.
• Excellent analytical, troubleshooting and problem‑solving skills.
• Effective written and verbal communication; ability to collaborate with cross‑functional technical teams.
• Commitmen…