IT Support Technician

IT Support Technician

Eliot is seeking an IT Support Technician to join our Help Desk team. The role supports front‑line users and works closely with a five‑member support team within an 11‑person IT department. The position provides broad technical exposure across end‑user hardware, mobile devices, networking, Wi‑Fi, and numerous software platforms. The successful candidate will be customer‑focused, proactive, and an effective problem solver.

• Provide real‑time Help Desk support as requested, answering the phone and logging/responding to support requests.
• Diagnose hardware and software problems.
• Respond to and resolve all support requests as assigned/requested.
• Use Help Desk system to document, prioritize, and track requests.
• Install/configure new computers, telephones, and peripherals.
• Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers.
• Establish network users, user environment, directories, and security for networks being installed.
• Repair/upgrade network hardware and software as required.

• Bachelor’s Degree in a related field or four years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of computer technology, including PC hardware, desktop operating systems, server software, and email applications.
• Ability to troubleshoot/triage Windows and Android, Google enterprise an plus.
• Ability to interact with the end‑user community to facilitate system analysis, repair, and application operation.
• Must be proficient in English and possess and convey effective verbal and written communication skills. Demonstrates sound judgment and effective, solution‑focused problem‑solving skills.

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company‑paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Monday‑Friday, 9am‑5pm

Annual Salary: $60,000 USD - $65,000 USD