Helpdesk Technician
Job in
Fall River, Bristol County, Massachusetts, 02720, USA
Listed on 2026-07-20
Listing for:
6AM City, LLC
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Description
12 Month Contract - Annual renewal
Onsite Role
Level 2 Helpdesk
Description:
The Helpdesk Analyst provides technical support to our end-users through our telephone support line and the use of Beyond Trust (Bomgar) remote support tool. The Helpdesk Analyst must have excellent customer service and troubleshooting skills and the ability to learn new technologies and applications.
Responsibilities- Reset passwords
- Diagnose login problems
- Creation of Exchange on-premises mailboxes and Office 365 mailboxes, shared calendars
- Adding users to security groups
- Creation and support of Pulse Secure VPN accounts
- Create tickets in Service Now and reassign tickets to other appropriate groups if issue cannot be resolved by Helpdesk
- Perform remote troubleshooting through diagnostic techniques
- Communicate and resolve technical problems with non-technical users
- Reassign tickets to appropriate groups if issue cannot be resolved by Helpdesk
- Solid understanding of Microsoft Exchange 2016, SharePoint, Teams and Active Directory
- Provide assistance on supported devices, such as mobile phones and tablets
- Windows and Mac OS
- O365
- Active Directory
- Tier 2 or Level 2 Support
- 5+ Years of IT Experience
- Covid Vaccination
- Background Check
1 step Panel (Will be 2 steps if scheduling doesn't work out)
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