Desktop Support in Andover, Massachusetts
Listed on 2026-07-21
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Role Overview
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Andover, Massachusetts. In this role, you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as providing workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, IT service management updates, and other client support duties needed to maintain workstation operations and customer satisfaction.
WhatYou Will Do
Provide workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, IT service management updates, and other client support duties needed to maintain workstation operations and customer satisfaction.
Why It Might Be a FitYou are an excellent communicator in writing and speaking, have the ability to work independently but also value teamwork, excellent problem-solving skills, looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
Requirements- Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with using tools such as:
Service Now, Bomgar, Lap Link and Secure Disk Wipe
- Ongoing learning and development opportunities
- Health benefits
- Retirement benefits
- Professional development benefits
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