Sr CGL Claims Technical Consultant; Litigation

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and inclusive corporate culture.

Our Claims team is seeking a Senior Litigation Claims Consultant to manage a portfolio of complex, high‑severity Commercial General Liability (CGL) claims, including litigated matters involving significant financial exposure and legal complexity.

This is a full‑time, exempt position that can be fully remote or hybrid flex. This role owns claims end‑to‑end, partners with top‑tier legal counsel, and plays a critical role in driving claim strategy, financial outcomes, and customer experience.

Make an Impact with our Complex Casualty Claims team where we don’t just manage claims, we solve problems that protect our customers, our reputation, and our business.

• Independently manage a portfolio of complex, high‑exposure CGL claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims)
• Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication
• Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi‑party, litigated CGL claims
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
• Negotiate and resolve high‑severity claims, leveraging advanced technical expertise to achieve fair, timely and cost‑effective outcomes
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
• Maintain compliant, well‑documented claim files
• Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process
• Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization

• 5–10+ years of casualty claims experience with an insurance carrier, including complex, high‑severity and litigated CGL claims
• Experience handling claims with significant exposure ($250K–$1M+)
• Proven ability to lead litigation strategy and negotiate high‑value settlements
• Advanced knowledge of coverage interpretation and multi‑jurisdictional legal frameworks
• Strong financial acumen, including reserving, expense management, and indemnity control
• Ability to make independent decisions and exercise high authority levels on complex claims
• Demonstrated analytical reasoning and planning & execution skills to effectively assess problems and deliver well‑prioritized solutions
• Proven customer centricity and persuasion & influence to align stakeholders, build trust and gain alignment on outcomes
• Strong digital fluency and professional insurance acumen to leverage technology and apply industry expertise to address complex challenges
• Bachelor’s degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus
• Active adjuster licenses or ability to obtain

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on‑the‑job experiences, personalised coaching and our robust learning and development programmes, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life and disability insurance
• 401K with a company match
• Tuition reimbursement
• P…