Field Auto Appraiser - North Boston, MA

Job Description

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it’s at their home, a repair shop, or a tow yard.

You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in‑person visits, virtual inspections, and written communication. No two days are the same—whether you’re evaluating damage on‑site or collaborating with body shops and service providers, you’ll enjoy a fast‑paced, hands‑on role that keeps you engaged and on your toes.

If you’re looking for a career that blends technical know‑how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Sign‑On Bonus: A $5,000 sign‑on bonus may be offered to qualified candidates who receive and accept an employment offer. Eligibility, payment timing, and conditions will be outlined in the official offer letter.

• The Customer Service Expert – You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. Lead with empathy, always.
• The Investigator – You’ll confidently and independently investigate casualty (and applicable LOB—line of business) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll incorporate a specific approach to claim handling to offer the customer their preference of communication and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third‑party carriers, and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – You’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical‑thinking skills.
• The Recorder – Your eye for detail keeps everything on track. In this role, you’ll ensure claims are documented accurately and in line with policy agreements. Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

• 3‑5 years of experience in auto collision estimating using CCC or Mitchell.
• High School Diploma or GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

• This position is field‑based. Eligible locations:
  Boston, MA.

Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until mileage guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets (Appraiser’s license required in RI as well).
• All required licenses must be obtained within 60 days of hire.
• You must maintain all licensing required for your role, including continuing education and renewal requirements.
• This role offers a sign‑on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its…