Operations Support Manager

JOB SUMMARY

The Operations Support Manager will lead and oversee cross-functional operations across supply chain, quality, and compliance functions within Cresco's Massachusetts facilities. This role is responsible for ensuring efficient material flow, regulatory compliance, and product quality while driving operational excellence, continuous improvement, and alignment with company objectives. The Operations Support Manager will serve as a key member of the site leadership team, partnering with procurement, production, quality, compliance, and logistics teams to ensure safe, compliant, and efficient operations that meet customer and regulatory requirements.

• Lead Sales, Inventory & Operations Planning (SIOP) to align demand, production, and materials.
• Oversee procurement, inventory control, warehousing, and logistics functions.
• Optimize inventory levels while minimizing cost and ensuring supply continuity.
• Implement Lean materials management practices including PFEP and Kanban systems.
• Ensure inventory accuracy through cycle counts and reporting.
• Collaborate with enterprise supply chain teams on sourcing and supplier performance.

• Oversee quality activities including inspection, testing, and product release.
• Ensure compliance with GMP and internal quality standards.
• Lead investigations, customer complaints, and CAPA implementation.
• Maintain audit readiness and quality system documentation.
• Monitor KPIs and quality metrics to drive improvements.

• Ensure all operations comply with state regulations and company policies.
• Lead audits, inspections, and regulatory interactions.
• Manage documentation and reporting requirements.
• Monitor inventory systems and resolve discrepancies.
• Ensure compliant labeling, packaging, and traceability.

• Lead and develop cross-functional teams.
• Drive operational strategy as part of the leadership team.
• Foster a culture of safety, quality, and compliance.
• Track and report performance metrics.

• Bachelor's degree in Business, Supply Chain, Engineering, or related field (MBA preferred).
• 5+ years of experience in operations, supply chain, quality, or compliance.
• Experience in regulated manufacturing environments.
• Strong leadership and problem-solving skills.
• Knowledge of GMP, compliance systems, and Lean practices.

Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

$100,000 - $130,000 USD

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the industry.
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.