Operations Manager, Jackpocket

Job Summary

At Draft Kings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time.

To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You'll mentor and develop your team, driving performance to meet both individual and center‑wide goals while implementing best practices to ensure optimal efficiency.

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
• Train, mentor, and support ongoing professional development for team members to enhance performance.
• Establish best‑practice framework and standard operating procedures ensuring optimal efficiency for the fulfillment center.
• Manage employee scheduling, time‑card approvals, and ensure a safe and compliant work environment.
• Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility‑related issues.
• Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
• Regularly communicate with regional and senior management to ensure alignment.

• Bachelor's degree or equivalent experience with at least 3 years of operations and people‑management experience.
• Availability to support a continuous operation including nights, weekends, and holidays.
• Proven ability to lead large‑scale operations and improve operational processes in fast‑paced, high‑growth environments.
• Strong experience in personnel management, including hiring, scheduling, team development, and performance management.
• Experience in fast‑paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self‑starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

• US base salary range: 60,400.00 USD – 75,500.00 USD.
• Bonus, equity, and additional benefits apply.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Draft Kings will guide you through the process if this is relevant to your role.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.