Operations Manager, Jackpocket

What You’ll Do

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
• Train, mentor, and support ongoing professional development for team members to enhance performance.
• Establish best‑practice framework and standard operating procedures ensuring optimal efficiency for the fulfillment center.
• Manage employee scheduling, time‑card approvals, and ensure a safe and compliant work environment.
• Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility‑related issues.
• Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
• Regularly communicate with regional and senior management to ensure alignment.

• Bachelor’s degree or equivalent experience with at least 3 years of operations and people management experience.
• Availability to support a continuous operation including nights, weekends, and holidays.
• Proven ability to lead large‑scale operations and improve operational processes in fast‑paced, high‑growth environments.
• Strong experience in personnel management, including hiring, scheduling, team development, and performance management.
• Experience in fast‑paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self‑starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.