DC Operations Manager

Position Purpose

The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may supervise one or more of the following:
Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick‑Pack, Break‑Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates). Working with the General Manager or DC Assistant General Manager, the manager develops strategies and objectives to maximize productivity and leverage expenses for the Home Depot distribution center. DC Operations Managers analyze trends, solve problems, motivate, and develop themselves and associates to maximize contribution – typically managing through several supervisors to achieve results from many hourly associates.

• 20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and safely processed in the warehouse, and proper layout and organization of all warehouse areas to create a perfect load for Stores and Customers.
• 20% Assists GM or AGM with evaluating effectiveness, recommending alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manages warehouse layout for optimal efficiency as seasonality and inventory needs require.
• 15% Assists GM and/or AGM with the DC’s financial, operational, people, process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost‑to‑serve; leads associates and peers to anticipate and solve problems and plan for events, seasonal changes, etc. May assist in managing a 3PL provider to ensure optimal performance and metrics are achieved.
• 15% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on‑floor coaching) and formal (e.g. written evaluation) job performance feedback. Maintains a union‑free work environment that demonstrates care and concern for all Associates.
• 15% Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures – monitors DC safety, physical security and operational metrics on a daily, weekly and monthly basis.
• 15% Depending on need, may work with the GM to manage relationships with 3PL onsite delivery or transportation agents for all outbound loads and review transportation carrier performance with transportation Associates.

Reports to DC General Manager I/II or Assistant General Manager. Accountable for direct supervision of the work activities of others, including personnel issues such as selection, termination, performance appraisal and professional development of subordinates.

Typically requires overnight travel less than 10% of the time.

Requires intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Typically a comfortable environment but with regular exposure to temperature extremes, moving machinery, loud noise and fumes that cause noticeable discomfort or a moderate risk of accident or illness.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Bachelor’s Degree concentrating in Operations Management, Business or Supply Chain.
• Proficiency in Microsoft Outlook, Word and Excel.
• Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).
• Ability to work a flexible schedule, be on‑call at various times, and work weekends and holidays.
• Must be open to relocation; flexibility to relocate will translate into increased opportunities for advancement.