Sup. Crew Scheduling

Overview

Summary: The Crew Scheduling Supervisor is directly responsible to the SOC Manager. The ultimate responsibility for this position is the daily supervision and support of the Crew Scheduling department.

• In absence of the SOC Manager, acts in his/her place
• Supervises the Crew Scheduling operation by providing direction and support as needed
• Coordinates with Flight Followers, Dispatchers, and Crew Scheduling during irregular operations to ensure effective operational performance
• Oversees the completion of the daily company flight schedule
• Exercises delegated authority for the daily leadership of the Crew Scheduling department, including the supervision of personnel assigned to him/her and the scheduling of Crew Scheduling personnel
• Exercises delegated authority for the crew planning process and the daily scheduling of crew members
• Assists SOC Manager with performance reviews for Crew Schedulers
• Assists the SOC Manager with the payroll function for dispatchers, flight followers and crew schedulers
• Works with SOC Manager to improve the efficiency and effectiveness of processes in the operation
• Participates in the development of an annual budget for Crew Scheduling
• Keeps the Customer Care Department informed of pertinent information during irregular operations
• Ensures the set up of hotel accommodations and rental cars for crew members laying over or on TDY assignments in accordance with company rules
• Ensures the set up of hotel accommodations and other necessary provisions for Crew Scheduling personnel, in coordination with the SOC Supervisors, who are working during times of extreme weather
• Complete Supervisor turnover at the end of work week
• Reviews crew daily schedules to ensure legality
• Monitors daily schedule of Crew Scheduling departments to ensure proper coverage
• In the event of a Crew Scheduling sick call, the Supervisor will activate the reserve coverage. If there is no reserve coverage, the Supervisor will cover the shift
• Provides for continued analysis of job methods and techniques to improve efficiency and economy of the operation
• Provides the necessary training for Crew Schedulers on FAR and company work rules for crew members
• Participates in the manpower planning for crew members and the planning for the flight schedule
• Monitors master schedules changes for legalities to ensure FAR compliance
• Provides input for sufficient reserve crew member coverage for unplanned absences
• Maintains a caring and open dialog with all crew members and staff
• Performs tasks assigned by the On-Call Duty Manager
• Performs duties required in the Emergency Response Manual as needed
• Manages irregular operations by determining the best utilization of available crew and aircraft resources
• Coordinates with Crew Scheduling to resolve crew issues (e.g. sick and fatigue calls, duty time issues, etc.)
• Coordinates with MOC to resolve aircraft missions (e.g. paint, regional repos, etc.)
• Uses company procedures in accordance with regulatory and company restrictions to determine if a pilot's schedule can be changed
• Contacts pilots in the event their schedule is changed
• Contacts Duty Manager for required events
• Keeps Flight Followers informed of irregular operations and recoveries as events unfold, as opposed to a briefing after the fact
• Additional duties as assigned

• FAA Aircraft Dispatch Certificate preferred
• Knowledge of 117, 121, and 135 regulations including, but not limited to, duty time restrictions
• Previous 121/125/135 industry management appropriate to the tasks of this position
• Excellent organizational skills, required
• Excellent internal/external customer service skills, required
• Must be able to handle multiple tasks and adapt to changes in any situation
• Must be willing to work any/all shifts required