Hub Manager

Job Summary

Undergeneralsupervision, this position is responsible for achieving sales goals and ensuring operational excellencewithinall aspects of Hubfulfillmentoperationsand delivery.

This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise.

West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

• Drive sales growth by providing exceptional customer experiences and surpassing annual sales targets
• Coach and develop Crew Members to maintain high performance and a positive workplace culture
• Ensure a high-quality work environment that supports productivity and staff satisfaction
• Passion for coaching, mentoring, and growing Crew Members to support effective store operations
• Lead by example by actively engaging with customers to ensure their boating needs are met
• Strong ability to prioritize, plan, and adapt to drive results and meet business objectives
• Skilled in training Crew Members on handling diverse transactions to enhance customer checkout experiences
• Capable of overseeing Omni-Fulfillment operations to ensure seamless order processing and delivery
• Ensure the Hub and Crew reflect West Marine’s brand standards and service quality

• Collaborate with the PRO Market Team to expand and support the local customer base
• Partner with the Store Manager to schedule staff in alignment with business demand
• Oversee all OMNI orders for both in-store pickup and delivery
• Manage and prioritize orders using Sales Force
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Coordinate transfers, special purchases, and ensure accuracy in stock management
• Maintain efficient methods for product selection and transfer to shipping areas tooptimizetime
• Oversee customer returns according to SLAs and company policies
• Monitor past-due orders and incoming product transfers
• Maintain clean, organized work areas to support order flow, ensuring tools and supplies are readily available
• Deliver excellent customer interactions, resolving issues to maintain satisfaction
• Train store staff to effectively support PRO customer business needs.

• Drive sales by ensuring timely and accurate delivery of products to customers
• Verify utilization of Companyprovidedtechnology and systems to execute and document all deliveries
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers when supplementing increased business demand
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Oversee maintenance of vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Store Manager as they arise

• Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations
• Plan with the Store Manager to ensure adequate inventory levels while minimizing inventory shrinkage
• Performadditionaltasks as assigned to support Huband/or Store operations

• Exceptional verbal and written communication skills for effective customer and team interactions
• Outstanding customer service skills with a focus on creating a positive experience and building loyalty
• Proven sales abilities to drive growth and support business objectives
• High attention to detail with strong organizational abilities to manage tasks efficiently
• Ability to meet deadlines consistently, even in high-paced situations
• Strong analytical skills to identify issues and implement effective solutions
• Excellent supervisory skills to lead, motivate, and develop Crew Members
• Ability to prioritize tasks effectively and delegate as needed to ensure smooth operations
• Ability to perform well in a dynamic, sometimes high-stress setting,maintaining composure…