Manager, Event & Media Production Coordination

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• Human-centered
• University-focused
• Innovation-driven
• Team-oriented

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This role oversees production coordination throughout the project lifecycle for the Events and Media Production team in HUIT’s Education Support Services. Key responsibilities include management of the team's two E&MP Event and Media Production Coordinators who triage requests, collect preproduction information from clients, and communicate production details to the E&MP team.

This role is owner of the unit’s scheduling and project management environment Service Now, File Maker, Farmers wife/Cirkus, oversees interface with EMS Room Book and Service Now integration. The manager is responsible for collecting and reporting service data metrics, and handles invoicing and receivables for the unit. Additionally, they will work closely with the Director of Events and Media Production, Manager of E&MP Studios, Manager of Field Events, Production Managers and other managers and coordinators within ESS to staff and plan a wide range of complex events and allocate resources.

• Manages two Event and Media Production Coordinators to ensure that all requests for events, media production, and high‑end event support from faculty, staff, students, and the extended Harvard community are promptly addressed.
• Creates processes, workflows, systems to support this unit’s goals and for the performance management of direct reports to accomplish goals of Event Production Coordination Team.

• Assigns the events and studio production requests to the two event and media production coordinators.
• Oversees the scheduling of production projects, establishes realistic client expectations for deliverables, and books technical staff on sessions and events in the field or studio, in consultation with the relevant E&MP Manager(s).
• Designs, creates and teaches the workflow and systems to support the coordination of field and studio production events.
• Oversees creation of call sheets and/or File Maker Job Slips to communicate production requirements to the team.
• Defines the scope of work for the technicians.
• Oversees scheduling of live‑streams and live‑captioning.
• Coordinates media lifecycle with the Chief Engineer and Media Production Manager.

• Collaborates closely with clients to ensure field and production events are in compliance with Harvard’s digital accessibility and data security policies (FAS, Harvard wide, and external clients).
• Ensures that our team has the necessary access to the client’s platform, as well as all pertinent information.

• Oversees and is responsible for the delivery of media products to clients (Manager is the main point of contact with the client for…