Senior Manager, User Research

Responsibilities

• Act as a top-level specialist in digital UX research, leveraging advanced expertise to generate actionable insights.
• Plan, design, and execute a wide range of qualitative and quantitative research studies, including moderated/unmoderated usability testing, tree testing, card sorting, and surveys.
• Translate business questions into rigorous research plans and methodologies.
• Identify and implement appropriate methods for gathering user feedback across channels.
• Employ research tools (online or AI based), such as User Testing.
• Synthesize findings into clear, actionable recommendations that influence product, design, and business strategy.
• Apply AI tools to support analysis, synthesis, secondary research, and reporting, using strong judgment where human rigor is required.
• Coordinate external research efforts with vendors or partners, seeking industry-leading practices and benchmarking opportunities (QXscore).
• Consult on UX-related matters with cross-functional teams, fostering collaboration and knowledge-sharing across departments.
• Coach other professionals within the UX research team, providing guidance and mentorship to junior colleagues.
• Evaluate and implement new tools, including AI-enabled research solutions.

• 7 years of experience in UX research
• Adept at problem solving and decision‑making skills
• Adept at collaboration and teamwork
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at using and applying AI tools to conduct or augment User Experience Research.
• Demonstrated experience in both hands‑on research execution and UX Research Operations (UXR Ops) or program management
• Strong expertise in qualitative and quantitative methodologies
• Experience designing and managing research intake, prioritization, and roadmaps
• 10 years experience is preferred