Retail Store Supervisor West Street Fall River, MA

Job Summary

The Sunnyside Retail Store Supervisor will support day‑to‑day operations of the dispensary in accordance with state law and company standards. This position directs workflow of the staff, performs store opening and closing procedures, manages customer escalations, reinforces team culture, and acts as an ambassador of the company’s mission.

• Direct workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross‑selling techniques.
• Perform store opening and closing procedures: register preparation, inventory reconciliation, cash deposit verification.
• Respond to escalated customer concerns and provide product knowledge, ensuring compliance.
• Investigate and resolve cash, POS, or product discrepancies and report accordingly.
• Maintain inventory of marketing assets and ensure a clean and safe environment.

• Perform store opening and closing procedures on non‑peak periods.
• Respond to employee questions and provide real‑time coaching and feedback.
• Document and address employee relations issues in a timely manner.
• Ensure compliance with all company policies, procedures, state and local laws.
• Verify inventory counts and cash deposit totals; reconcile discrepancies.

• High School Diploma or equivalent.
• 3–5 years of customer service experience.
• 1+ year of experience leading or mentoring a team; cannabis experience preferred.
• Advanced product knowledge and industry compliance standards.
• Excellent communication, interpersonal, and persuasive skills.

Eligible employees receive major medical, dental, vision insurance, a 401(K) match program, FSA/HSA programs, LTD/STD options, life insurance, AD&D, paid holidays, paid time off, discretionary bonuses, stock options, and employee discount program. Eligibility varies by role, location, and position.

• Must be 21 years of age or older.
• Must comply with all legal or company regulations for working in the industry.
• No employment‑based visa sponsorship is offered; applicants must be legally authorized to work in the United States without sponsorship.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.