Consultant, Sales and Service; Merrimack College

Consultant, Sales and Service

Location:

North Andover, MA (On Site)

Consultants act as the primary liaison between our current client base and the Collegiate Athletics Department. They are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross‑selling, and referrals. The Consultant’s revenue will be generated primarily from outbound phone calls. This role is ideal for those who want to start and grow a career in the sports ticket sales industry or collegiate athletics.

Calls are supplemented with email marketing, face‑to‑face presentations, and in‑arena/stadium tours. Additional duties include handling all inbound communication, addressing questions, comments, or concerns, conducting on‑site and off‑site appointments, and attending season ticket member events for all university athletic sporting events. Day‑to‑day leadership and mentoring are provided by Playfly Aspire Leadership. Consultants receive the tools, programs, and systems necessary to “BE GREAT.”

• Sell ticketed sports including football, men’s and women’s basketball, men’s and women’s hockey, and a full menu of products.
• Perform stadium tours, on‑site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes season tickets, renewals, upgrades, add‑ons, group tickets, partial/mini‑plan ticket packages, and single‑game tickets.
• Meet or exceed sales goals while providing superior customer service.
• Grow the sales portfolio continuously by attracting additional business leads.
• Manage and retain a large account base of premium seating, season ticket members, and group sales clients.
• Service all existing season ticket members.
• Facilitate season ticket member upgrades and additional seat requests.
• Set and execute out‑of‑office and arena tour appointments to grow relationships and revenue within the current fan base.
• Maintain records of all prospects and customers within the ticketing database.
• Make a minimum of 30 connections (conversations) with fans daily.
• Contact local businesses and individuals via phone, in‑person appointments, and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals.
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game.
• Provide exceptional customer service to fans.
• Perform sales and relationship cultivation phone calls, text messages, emails, etc. with season ticket holders, sponsors, businesses, individuals, groups, and prospective buyers.
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticket holders.
• Manage and retain a large account base of premium seating, season ticket members, and a group sales list.
• Other job‑related duties as assigned.

• Bachelor’s degree is preferred but not required.
• Experience with ticketing software and CRM program is preferred.
• Experience with Vivenu software is a plus but not required.
• Experience in ticket sales is preferred but not required.
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficiency (Microsoft Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation, and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Ability to work nights and weekends when needed.
• Paciolan ticketing software experience is a plus.

• Availability to work outside typical office hours including nights and weekends as needed.
• The work is sedentary…