Geriatric Support Services Coordinator (Case Manager

Geriatric Support Services Coordinator

$28.58/hour

This position is responsible for initial member assessments, reassessments, and ongoing case management of Senior Care Options (SCO) and One Care members in compliance with regulatory and agency guidelines.

• Ensures that initial assessments for all members are conducted on a timely basis:
  • Conducts a comprehensive evaluation to determine the full scope of members' needs. Develops appropriate and cost effective service plans, consistent with member's choice. Partners with SCO/One Care organizations and vendors to implement service plan.
  • Assists with applications for public benefits and health insurance and problem resolution related to benefits.
• Manages cases on an ongoing basis:
  • Conducts timely reassessments.
  • Monitors clients for changes requiring adjustments to service levels.
  • Communicates pertinent member issues and concerns to the Care Partner and/or Care Team.
  • Supports member choice and fosters independence
  • Assists clients with problem solving and makes referrals as needed.
  • Assists with applications for public benefits and problem resolution related to benefits. Coordinates safe hospital and nursing facility discharges as needed.
  • Collaborates with other programs and agencies.
  • Conducts skills training for consumers enrolled in the personal care attendant program as needed.
• Ensures positive and professional working relationship with SCO/One Care and adherence to SCO/One Care guidelines:
  • Provides assessment information to SCO/One Care organizations.
  • Maintains ongoing communication with Care Team staff to optimize member care.
  • Participates in regular interdisciplinary meetings, including meetings with primary care physicians.
• Documents phone calls, visits, and all activity in accordance with AGE, SCO, One Care, and agency requirements; maintains client records accurately and within the mandated timeframe.
• Participates in office coverage responsibilities on a rotating basis.
• Completes other duties as assigned.

Education:

Bachelor's degree in human services or related discipline.

Experience:

Two years working with disabled population and/or elders in need of supports and services.

Excellent oral and written communications skills,

ability to effectively relate to a wide variety of personalities,

strong assessment skills,

basic computer skills,

organizational and time management skills,

ability to multi-task and work in a fast-paced, high volume work environment.

Knowledge of Mass Health, Medicare, and public benefits desirable.

Valid driver's license and reliable transportation required.

EOE/AA/M/F/D/V