Guest Service Representative FLEX

Job Description - Guest Service Representative FLEX (260001U3)

Job Number: 260001U3

Location:

Fallon, NV

Organization: NGIS FALLON

Pay Range: $18.00

Join us as a FLEX Guest Services Representative at The Navy Inn, Fallon, NV with the Navy Exchange Service Command.

ELIGIBLE FOR A $600 HIRING INCENTIVE

Start your career in support of the U.S. Navy and our fleet at large! Are you looking to expand on your expertise or start something new by supporting Marine guests worldwide? This highly critical role may be what you are searching for.

We support service members and their families in Fallon, NV – a high‑volume military lodging location with a dynamic work environment.

• Welcome guests and answer questions concerning the lodging facility, amenities, and local attractions.
• Assist guests with requests in person or over the phone, including making reservations, confirming or canceling room reservations, check‑in/check‑out processes, guest room assignments, and processing payments.
• Operate a multi‑line telephone system and deliver messages as required.
• Maintain inventory of all keys and supplies at the front desk, including accountability for assigned master keys and proper log‑in/out procedures.
• Keep the front desk and lobby area clean and organized.
• Use the Property Management System (PMS) to log trouble calls, notify the appropriate department, relocate guests to a different room if needed, and generate required reports.

• One year of general office clerical experience.
• One year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre‑employment criminal background check.

• Life Insurance
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax‑free shopping worldwide at any Navy Exchange location
• Access to on‑base amenities such as lodging, bowling, gym, movie theaters, and more (where available)
• Employee Assistance Plan (EAP) and Life Mart Discount Savings Program

No Military Affiliation Necessary to apply!