Guest Service Representative w

Join us as a Part‑Time Guest Services Representative

The Navy Inn, Fallon, NV with the Navy Exchange Service Command
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ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility req’t)

Start your career in support of the U.S. Navy and our fleet at large!

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

Here at the NAVY INN, in Fallon, NV, no two days will look the same.

• Located in Fallon, Nevada;
  Naval Air Station Fallon is the Navy’s premier tactical aviator training facility and is known as the home of “Top Gun”.
• We are a dedicated and driven team supporting a high‑volume military lodging location, who value providing excellent service to our Military Community, every single day.
• You can expect an unforgettable, yet dynamic work environment.

• Welcome guests and answer any questions concerning the lodging facility, amenities and provide information about local attractions.
• Assist with requests from guests in person or over the phone. This can include but not limited to, making reservations, confirming or canceling room reservations, check‑in/check‑out process, guest room assignments and processing payments.
• Operate a multi‑line telephone system, record and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

• One year of general office clerical experience and one year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre‑employment criminal background check.

We know you work hard and cultivate the very best solutions for your family – and that’s why we offer a competitive federal wages & comprehensive benefit plan!

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Tuition reimbursement program
• Continuity of Employment Programs for Military Spouses
• Tax‑free shopping, worldwide, at any Navy Exchange location
• Access to on‑base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
• Employee Assistance Plan (EAP)
• Includes Life Mart Discount Savings Program

General experience: one year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

Specialized experience: one year progressively responsible experience related to the position to be filled.

Study completed in a college university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience.

United States – Nevada – Fallon

NGIS FALLON

Part‑time (20 - 34.5 hours)

Ongoing