Customer Service Representative - Qualifications Waived - Fallon

dmv customer service representative

*** this recruitment may close without further notice depending on the number of applications received. Applicants are encouraged to apply as soon as possible***

dmv customer service representatives provide customer services associated with driver's license, vehicle, and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements. This position is located in fallon office within our dmv customer services division and is dedicated to customer service and the delivery of dmv programs and voter registration to the community.

customer service representatives perform customer support duties including receiving and responding to inquiries from the public, other state and outside agencies.

one or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

serve as first line of contact to customers via telephone, online, or in person.

maintain data, records, and accounts.

enter, update, verify, and correct information.

review forms, ensure completion of documents.

collect fees related to transactions.

determine customers' requests, assess document validity, and provide information about programs and services.

explain and ensure compliance with federal and state laws, regulations, and policies and procedures.

process determination notices.

conduct interviews to elicit and record information.

gather, research, make determinations, resolve issues, and communicate information.

review and approve applications and licensing requirements.

maintain confidential information.

reconcile transactions.

administer tests and process transactions.

perform related duties as assigned.

this job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

knowledge of: applicable federal and state laws, regulations, and agency policies and procedures; standard business practices; writing letters and reports; preparing informational materials.

skill in: recordkeeping and interviewing techniques; identifying fraudulent documents and verifying security features; identifying and correcting data discrepancies and omissions; reviewing and evaluating information from various sources and responding to requests for information; performing research, information retrieval, and report preparation.

ability to: maintain a positive and professional attitude towards customers; interact with customers from varying social, economic, educational, and cultural backgrounds; respond to and prioritize multiple phone calls and other requests or interruptions; maintain confidential records; evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner.

recruiter contact information: sarah gomez: scgomez.gov

the state of nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (gina), or compensation and/or wages.

please send direct inquiries or correspondence to the recruiter listed on this announcement.

benefits include:

• health insurance: medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the public employees' benefits program (pebp).
• vacation: accrual of three weeks of annual leave each year.
• sick leave: accrual of three weeks of sick leave each year.
• holidays: 12 paid holidays per year.
• retirement: participation in the nevada public employees retirement system (pers). Employees do not contribute to social security but will contribute to pers if their position is at 50% or more full-time equivalency. For more information on how pers service may impact social security benefits, visit the ssa publication.
• deferred compensation: the state offers a voluntary deferred compensation program.
• no nevada state income tax.
• public service loan forgiveness: eligible due to public sector…