Access Specialist CCBHC - Horizons

A brief summary of what's ahead

Location:

Horizons Reno County

Full Time Equivalent (FTE): 1

Job position summary:
The Access Specialist assures that consumers are connected with the right programs and services and seeks to close referral gaps that consumers may encounter while receiving care in the CCBHC clinic. The Access Specialist is responsible for collecting, managing, and reporting required data related to CCBHC required outcomes and measures. This requires both interpersonal and data management skills. The Access Specialist must be able to work collaboratively with consumers, families, internal programs, external providers, and all aspects of the CCBHC network.

The Access Specialist must be an outcome-focused individual that seeks to help consumers have an effective and efficient experience while receiving care at the CCBHC. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

• Paid Parental Leave
• Tuition reimbursement
• Paid time off
• Holiday premium pay
• Shift and weekend differential pay
• 401k with a 6% employer match
• Medical, Dental, and Vision coverage
• Employee assistance program

• Builds effective, professional relationships by working in partnership with consumers and families while emphasizing consumer strengths, choice and empowerment.
• Meets with every new consumer coming in seeking mental health services.
• Utilizes a trauma-informed, person-centered approach to work with diverse populations.
• Participates in triaging crisis situations for consumers in a heightened state and coordinates steps with other providers to provide them the assessments needed for safety.
• Displays sound judgement in crisis, ongoing treatment support and in all facets of the job through respecting ethical boundaries and confidentiality.
• Contributes to data collection and entry including CCBHC outcome measures and NOMS assessments.
• Coordinates with internal and external providers to ensure quality care is received by consumers.
• Utilizes constructive communication skills in person, over the phone and electronically to coordinate care.
• Engages in positive working relationships within the agency and with outside agencies.
• Enters accurate CCBHC data into all required systems within designated timelines.
• Completes all assigned trainings by established deadline.
• Completes related activities as assigned by the manager/director.
• Other duties as assigned.

• Basic familiarity with community mental health services in general and services within Horizons Mental Health Center (preferred).
• Basic familiarity with Microsoft Office.

• One to three years’ experience working in a behavioral health setting.

• Integrity: A personal presence characterized by honesty and willingness to do the right thing; ability to role model, inspire, and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.
• Compassion: A personal presence characterized by caring reflected in a high level of empathy and customer service; ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• Accountability:
  Demonstrated track record of ownership of situations, projects and issues; able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• Respect:
  Demonstrated ability to collaborate with a diverse population; treat all internal and external customers with a positive, proactive service orientation.
• Excellence:
  Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making; proven ability to think strategically and lead day-to-day tactical processes; demonstrated ability to manage and provide coaching and leadership on complex projects; must be able to lead and/or facilitate process improvement.

• One of the following is required:
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