Assistant Manager

Description

Work Happy. Be Happy. Be You.

Bring home the bacon, and put a burger on it. As the Assistant Restaurant Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, meal discounts, and advancement opportunities. We want you to have fun in everything you do and know that we are here to help you learn new things and grow as an individual.

The Assistant Restaurant Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Assist RM and partner on increasing catering sales
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations
• Manages daily activities to achieve excellence in restaurant operational performance
• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience
• Reviews practices and modifies as needed to continuously improve the guest experience
• Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery
• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
• Identifies trends and implements action plans for improvement
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth
• Considers cost/benefit impact of financial decisions and works to protect the brand
• Monitors costs and adherence to budget and restaurant goals
• All other assigned tasks.

The Assistant Restaurant Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

• High school diploma or equivalent; a degree or certification in hospitality management or a related field is a plus.
• Proven experience in a supervisory or management role within the restaurant industry.
• Familiarity with local health and safety regulations and compliance requirements.
• Knowledge of labor laws and regulations related to employee management and scheduling.
• Proficient in using Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Must be at least 18 years old and legally able to work in the location where the restaurant is situated.
• Ability to lift heavy objects and stand for long periods of time.
• Valid food handler’s certification, and any other relevant certifications required by local laws or regulations.

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Must be willing to work a variety of shifts, sometimes exceeding eight hours, based on operating hours.
• Must be able to work weekends and holidays.

• Customer Focus
  - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Functional/Technical Skills
  - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Learning on the Fly
  - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying…