Call Center Administrative Assistant

Call Center Administrative Assistant

Washington DC or Baltimore Metro Areas Pay From: $22.00 per hour MUST:
Experienced Admin Support professional who has experience in a call center environment Providing high volume phone customer service support Comfortable working with healthcare providers and providing support as needed Assisting callers with technical issues and guiding them through company CRM Managing emails, phone calls and support tickets Responding to inquiries promptly and manage support tickets, emails, and calls Verifying provider credentials to onboard new medical providers for compliancy Maintaining accurate documentation Preparing detailed reports and documenting detailed information and interactions in database Technically savvy with ability to pick up new computer systems easily Proficient with Microsoft Office including Word, Excel, Outlook, Teams, and SharePoint Highly detailed with strong organizational and time-management skills Comfortable using a ticketing system to respond to and document interactions Must have a Public Trust Clearance or other recent clearance with ability to obtain again Bachelor's Degree is required

DUTIES:
The Administrative Coordinator-Call Center candidate's duties include but are not limited to the following:
Will respond to a high volume of phone calls, emails and support tickets and will provide support with inquiries from medical examiners and commercial drivers Guide callers through database system, assisting with navigating a website Verify provider credentials for compliancy and to onboard new medical providers Guide callers thru database Create reports Maintain accurate documentation Providing support with various projects Utilize Microsoft Office Suite including Word, Excel, Outlook, Teams and SharePoint Quadrant is an affirmative action/equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".