Senior Analyst Quality Fees

*** This role is based at our corporate office in McLean, VA***

This is your chance to be part of an in‑house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands!

The Quality Fees program (a core pillar of Hilton RISE) plays a critical role in advancing Hilton's commitment to exceptional Product Quality. The Senior Analyst Quality Fees, reporting to the Director Quality Fees, will drive operational rigor, analytical accuracy, and cross‑enterprise alignment required to scale the Quality Fees program.

Hilton is proud to support the mental and physical well‑being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares:
  Our employee stock purchase program (ESPP) — you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Your role is important and below are some of the fundamental job duties that make your work unique.

• Own validation of hotel and owner fee eligibility, ensuring accuracy of inputs, calculations, and escalation handling across weekly and ad hoc reporting.
• Administer Quality Fee billings by ensuring accurate eligibility and timing and coordinating invoice execution with Finance.
• Manage recurring program cadences, including preparation of materials, tracking actions from weekly Quality Fees leadership calls, and following through on updates.
• Produce and maintain weekly Quality Fees performance reporting, synthesizing trends, risks, and program impact for senior leadership audiences.

• Partner with Owner Relations, Brand Operations, QA/Brand Compliance, AD&C, Legal, and Communications to resolve eligibility questions, align on program policy, and support administration.
• Support integration of Quality Fees data into governance forums (e.g., Brand Compliance Committee) and align reporting cadence with enterprise priorities.
• Coordinate with the BOSS Platform team on system enhancements, enhancements testing, interim workarounds, and roadmap planning for reporting and workflow automation.

• Maintain enterprise Quality Fees documentation, including FAQs, program guidance, standards language, and external facing materials, ensuring version control and alignment with approved updates.
• Partnership with the BOSS Platform and analytics teams to improve fee eligibility tracking, data integrity, reporting automation, and self‑service visibility for corporate partners.
• Draft leadership‑ready materials (PPTs, briefs, summaries) to support VP/SVP level reviews and decisions.
• Support the scaling of existing Quality Fees (Brand Non‑Compliance Fee and Past Due Renovation Fee) and launching of new Quality Fees (Past Due Design Fee and QA Re‑Evaluation Fee) through repeatable governance, automation, and stakeholder engagement.

• Two (2) years of experience in an analyst, operations, program management, or enterprise support role.
• Advanced Excel skills (pivot tables, complex formulas, lookups) and experience managing detailed trackers and recurring reporting.
• Proven track record of independently managing work streams, setting priorities, and delivering highly accurate…