Management Associate

** JOB DESCRIPTION*
* ** Marketing Statement*
* Are you passionate about public transit and excited by the power of data to transform the customer experience? Join Metro's Office of Performance, Benchmarking and Customer Research as a Management Associate and be a driving force behind data-driven insights that improve transit for millions and position us as a world-class transit system.

This analyst will primarily support our bus operations team through:

+ Creating regular reports on performance metrics

+ Maintaining dashboards that provide information to improve service

+ Performing analyses on bus operations

You are our ideal candidate if you:

+ Are passionate about public transit (bus, rail, and paratransit)

+ Love working with data, research, and people

+ Are interested in consistently learning and figuring out solutions to problems

The Performance, Benchmarking and Customer Research team is well-positioned to build a foundation to grow within Metro because we work with people across the organization, participate in all kinds of new projects and initiatives, and provide insight into improving our operations.

** Position Description*
* The Management Associate works under direct supervision, performs entry-level professional analytical and technical work to assist with the analysis, data management, research and policy development related to the operations and services of a department or unit; assists with the monitoring, assessing, and reporting on the business processes and activities, including measuring and analyzing indicators of performance, quality, quantity and efficiency. May perform a variety of entry-level professional work in coordinating a department-specific program and multiple administration functions, such as financial or budgetary analysis, procurement and contract administration, human resources management, information technology projects, department-specific administrative programs, or related functions and related work as required.

Performs entry-level work; less complex and more narrowly defined scope; performs designated segments and not all phases of the program/project cycle.

** Principal

Job Duties *
* + Conducts professional-level work in functions or activities, such as financial, budgetary, procurement, contract administration, human resources, training, information technology, and similar functions;

+ Assists with a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes.

+ Performs designated segments of projects or programs with well-defined objectives, including activities such as data collection, synthesis of data gathered to support analysis, and documentation of findings and recommendations.

+ Confers with other departments, officials, consultants and explains policies and procedures; may make presentations on assigned projects and programs.

+ Conducts research and analytical studies on a variety of programs and issues; coordinates and expedites reports and program information from departmental input; develops procedures and forms; formulates recommendations and prepares reports and correspondence.

+ Formats data sets and performs qualitative and descriptive statistical analyses to aggregate and assimilate data for displaying potential patterns and trends.

+ Supports manager in workforce management analysis to include research and coordination of grievance or disciplinary actions relating to union and nonunion employees.

+ Assists in implementing business improvements, such as changes to policies, work practices, processes and procedures.

+ Contributes to position papers, evaluation reports and presentations.

+ Communicates and interacts effectively with business contacts in a businesslike, customer service-oriented manner; establishes and maintains effective working relationships and work collaboratively as a member of a team.

** Other Duties*
* + Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

** The*
* ** functions*
* ** listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of…