More jobs:
Strategic Lead, Customer Success & Operations
Job in
Falls Church, Fairfax County, Virginia, 22042, USA
Listed on 2026-08-22
Listing for:
Appian
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Appian is hiring a Customer Success Strategy and Operations professional to join their team in Falls Church, VA. The position involves leading customer satisfaction programs and enhancing customer experiences through strategic initiatives.
The ideal candidate will have over 8 years in Customer Success Management, particularly in an enterprise SaaS environment, with strong analytical skills and experience in developing customer health frameworks. Appian values in-person collaboration and expects employees to be in the office 4-5 days a week.
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