Receptionist, Entertainment & Gaming

Celebrated as the #5 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 60 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey.

Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

The Receptionist position is primarily responsible for providing a variety of receptionist activities in serving residents, visitors, and team members. The receptionist is expected to take an active and decisive role to ensure that sign in procedures are followed, camera views are properly monitored, lock outs and keyless lock system alarms are handled immediately, and that people attempting to enter the building at entry points equipped with cameras and buzzers are properly identified before entry is allowed.

Additional duties include routing calls and use of computer programs for billing and scheduling, and collects resident payments; receive packages, and other deliveries.

Schedule
:
Monday-Friday 7am-3pm

The pay for this role is $20/hr

• Operates telephone console by routing, recording and delivering messages, and providing coverage to other departments as requested. Reports emergency calls immediately and forwards maintenance calls to appropriate individual in a timely manner.

• Runs daily report of residents check in, weekly battery report to Smart Care system, reports alarms to nursing supervisor. Monitors residents’ presence/absence from the facility through check-in and check-out procedures. Responsible for giving residents absence slips and submitting credit slips to Accounting.

• Assists with and/or is responsible for entering information for incident reports, and other records and reports.

• Prints room bookings schedule via Worxhub activity schedule daily.

• Oversees and distributes facility, apartment and mailbox keys ensuring security guidelines are maintained.

• Accepts medication from the pharmacy and dispenses to residents and employees according to specific guidelines and advises pharmacy technician of medication to be delivered on the nursing floors.

• Collects payments for guestrooms, guest and contractor meals; sells and distributes meal tickets; sells stamps, and cashes checks for residents as requested. Distributes bills to residents in a timely manner and accepts payments for further processing. Posts charges for residents’ guest meals, lodging, transportation and telephone charges, tallies staff meal tickets, and sends weekly reports to Accounting.

• Assists residents and visitors with requests for cab service, van service, and other requests in a polite and proficient manner.

• Performs departmental opening and closing procedures daily, including counting cash box, stamp box, and counting keys, in accordance with security guidelines. Monitors security equipment; doors, cameras, and Emergency Response System.

• Conducts fire emergency procedures and drills by monitoring systems and notifying appropriate individuals immediately.

• High school graduate or equivalent required.

• Minimum of two years experience in public relations, customer service, or related area required.

• Excellent verbal communication skills…