Manager, Office - Urology

Overview

General

Summary:

We are looking for a passionate, engaged, Office Manager who is career oriented to work in a growing Medical Practice. The Office Manager’s responsibilities include overseeing office operations, managing staff, and ensuring a quality patient experience for everyone we provide care for. An ideal candidate is a self-starter who is comfortable in a leadership role, has excellent organizational skills, and has a strong ability to multitask.

• Operational Leadership:
  Develop and implement operational policies and procedures to ensure the smooth functioning of the Clinic.
• Operational Leadership:
  Supervise and coordinate the activities of clinical and non-clinical staff.
• Operational Leadership:
  Monitor and manage the scheduling of visits and other patient procedures.
• Operational Leadership:
  Ensure that equipment and supplies are maintained, and that there is an adequate inventory.
• Staff Management And Development:
  Recruit, hire, and train staff, and oversee their performance evaluations.
• Staff Management And Development:
  Foster a positive and collaborative work environment.
• Staff Management And Development:
  Provide leadership and professional development opportunities for staff.
• Staff Management And Development:
  Coach and train clinical and clerical staff in their roles to ensure proper completion of job function and development of skills.
• Front Desk / Check-out Coverage:
  Maintain efficient patient flow.
• Front Desk / Check-out Coverage:
  Front Desk Operations – Ensure that patients are checked in and greeted properly by staff.
• Front Desk / Check-out Coverage:
  Check-Out – Make certain proper procedures for follow up are adhered to.
• Patient / Doctor Scheduling:
  Ensure patients are routed to correct providers in a timely fashion.
• Patient / Doctor Scheduling:
  Coordinate with front desk and providers to create efficiency in patient flow.
• Employee Scheduling:
  Manage timesheets for staff and ensure proper logging of time worked and schedule adherence.
• Opening and Closing Office:
  Ensure staff completes all office opening and closing procedures.
• Customer Service:
  Patient Inquiries – Address any patient questions that may arise as it comes to billing or terms of care.
• Customer Service:
  Support staff in communicating practice policy to patients.
• Customer Service:
  Provide exceptional customer service, in person and on the phone.
• Inventory Management:
  Clinical Supplies – Ensure essential supplies are replenished and maintained at appropriate levels.
• Inventory Management:
  General Office Supplies – Monitor and order as needed any supplies needed for daily operations.
• Regulatory Compliance:
  Stay up-to-date with all federal, state, and local regulations and accreditation standards related to clinic.
• Regulatory Compliance:
  Ensure the clinic’s compliance with all regulatory requirements and standards, including those related to patient safety and infection control.
• Regulatory Compliance:
  Prepare for and participate in inspections and surveys by regulatory agencies.
• Quality Assurance And Patient Care:
  Implement and oversee quality assurance and improvement programs.
• Quality Assurance And Patient Care:
  Ensure that patient care is delivered at the highest standards, with a focus on safety and patient satisfaction.
• Quality Assurance And Patient Care:
  Address patient complaints and concerns in a timely and appropriate manner.

Other duties as assigned.

Education: High school diploma or general equivalency diploma (GED). Associates or Bachelor’s degree preferred.

• Supervision: 3 years (Preferred)
• Medical supervision: 2 years (Preferred)
• Medical records: 2 years (Preferred)

Work performed in an office environment. Involves frequent contact with staff and patients.

Manual dexterity for office machine operation including computer and clinical equipment; stooping, bending to handle patient’s mobility to complete errands or deliveries, or sitting or standing for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.