General Manager

JOB DESCRIPTION About the Opportunity

Are you the next General Manager for Hilton Garden Inn Falls Church? As our General Manager, you will inspire and nurture a resilient team. You will represent thorough leadership, guiding our exceptional guest service. Your role will serve as the vital connection between the hotel, its guests, team members, and ownership.

We eagerly await your application if you are ready to embark on this empowering journey. Your leadership not only cultivates a culture of excellence but also paves the way for your personal and professional growth. This is not just a job but a unique opportunity to make a significant impact and advance your career in the hospitality industry, propelling you towards new heights of success.

The Hilton Garden Inn Falls Church is nestled in the heart of Falls Church, the “Little City,” a unique and historic city. Besides featuring quick access to renowned museums and art galleries in nearby Washington, D.C., almost every neighborhood is a treasure of its own, with a variety of restaurants and shops that reflect the city's great ethnic and cultural diversity.

We're within walking distance of the Cherry Hill Farmhouse and The State Theatre. The West Falls Church metro station is a mile away, the Shops at Tysons Galleria are nearby, and it’s a short walk to the Washington & Old Dominion Trail, where you can ride, walk, skate, or run the paved 45-mile trail from Shirlington to Purcellville, Virginia. The hotel offers a distinctive food and beverage option in the Garden Grill and Bar enjoyed by guests and locals alike.

The meeting and event space creates an atmosphere enjoyed by many, capable of creating a productive yet comfortable environment for business purposes and events that are memorable for families, organizations, or professional gatherings.

As the General Manager, you would manage daily hotel operations and provide overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

• A minimum of 3 years of progressive management experience at a focused service branded hotel
• Experience managing a property with $5M or greater in revenue and 100 + rooms
• Thorough understanding of revenue management and commercial strategies
• Proficient in fostering positive and productive relationships and demonstrates strong communication skills, with a proven ability to adapt and respond quickly
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire, and direct a talented team towards driving excellent guest and employee satisfaction results
• Proven understanding of food and beverage operations

• Knowledge of the local market
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Working with Palmer Gosnell Hospitality, a reputable and proven management company, in conjunction with Hilton, a leading global…