ServiceNow AI​/Automation Developer

Overview

We are seeking an innovative Service Now Developer to join our corporate Alliance team. You will develop and implement cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for a developer who thinks beyond standard implementations and delivers breakthrough solutions under tight timelines.

• Design and develop advanced Service Now configurations across ITSM, ITM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations

• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to Service Now
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)

• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics

• Optimize Service Now platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/Glide Script solutions avoiding common performance pitfalls
• Implement caching strategies and query optimization for enterprise deployments
• Conduct platform audits and remediation of technical debt

• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging Service Now capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques

• Create comprehensive technical documentation for custom development
• Develop runbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff

• 5+ years of Service Now development experience (certified Service Now Developer preferred)
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Deep experience with JavaScript, Glide Script, and Service Now APIs
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale Service Now implementations

• Advanced Service Now development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• SQL proficiency for direct database queries and optimization
• Understanding of IT operations, service management, and healthcare IT domains

• Fast-moving, results-oriented mindset—delivers quality solutions quickly
• Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem-solver who handles ambiguity and complexity
• Excellent communication skills for cross-functional federal teams
• Proactive learner committed to staying current with Service Now releases and industry trends

• Must be able to obtain and maintain a Top Secret clearance.
• Due to the need for a Top Secret clearance, US Citizenship required
• Location:
  
  Hybrid to the Falls Church, VA office and willing to work in office a minimum of three (3) days per week

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Salary and Benefits:
The likely salary range for this position is $142,792 - $172,500. This is not a guarantee of compensation. Salary will be set based on experience, location, and contractual requirements and could fall outside of this range.

About Our Work:
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create value and deliver solutions. We…