Senior ServiceNow Architect

Job Title:

Senior Service Now Architect

Location:

Falls Church, VA – Hybrid Remote

Eligibility:
Candidate must possess an active Secret clearance

We are seeking a highly motivated Senior Service Now Architect to join our team and lead the development, deployment, and management of innovative Service Now solutions. This role will focus on backend development, portals, work spaces, building data tables, enabling data ingestion, and self-hosted environments in security-sensitive environments, including IL5 and IL6 compliance.

• Serve as a technical expert for all aspects of Service Now architecture, design, and implementation.
• Lead custom backend development for Service Now modules, ensuring quality and performance standards are met.
• Design and develop Service Now portals and work spaces to enhance user experience and streamline workflows.
• Build and maintain self-hosted Service Now environments, ensuring systems remain highly available and secure.
• Design and develop custom widgets in Service Now portal.
• Develop and implement methods for decomposing files/data into actionable components within Service Now.
• Design and configure Service Now data tables to optimize data use and scalability.
• Update and enhance Service Now workflows to support advanced data input and ingestion needs, ensuring accurate processing and integration.
• Architect and help design Service Now applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs.
• Drive alignment with mission‑critical IL5/IL6 compliance requirements, implementing security controls and configurations.
• Collaborate with stakeholders to analyze business needs, translate them into technical requirements, and implement best‑practice solutions.
• Demonstrable experience presenting solutions to government executives.
• Develop detailed architecture diagrams to convey solutions to the government.
• Deliver and maintain technical documentation and architectural guidance for projects and solutions.
• Provide technical mentorship to other team members, including developers and administrators.
• Troubleshoot complex issues, provide advanced‑level support, and optimize Service Now performance.

• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 8+ years of experience with Service Now development and architecture.
• Advanced expertise in Service Now backend development, specializing in workflows, integrations, APIs, and file/data decomposition.
• Proven experience designing and implementing Service Now portals and work spaces with a focus on user experience.
• Strong proficiency in configuring and managing Service Now data tables for supporting large‑scale solutions.
• Experience with designing and updating Service Now workflows to support data input and ingestion from various sources.
• Strong hands‑on experience with self‑hosted Service Now environments and infrastructure.
• Deep understanding of DoD IL5 and IL6 compliance and experience working within these security boundaries.
• Excellent skills in scripting and application development using JavaScript, SOAP/REST APIs, and related technologies.
• Service Now Certifications (e.g., Certified Application Developer, Certified Implementation Specialist, or Certified Technical Architect).

• Experience with Azure Government solutions.
• Deploying solutions in IL5 and IL6 environments is preferred.
• Mastery in cloud infrastructure support (AWS, Azure, or other cloud hosting platforms).
• Familiarity with other enterprise ITSM solutions or tools.
• Experience working in federal, DoD, or other highly regulated environments.
• Outstanding communication skills and the ability to effectively present complex solutions to technical and non‑technical audiences.
• Active Secret is a must.