More jobs:
ServiceNow Developer
Job in
Falls Church, Fairfax County, Virginia, 22042, USA
Listed on 2026-05-26
Listing for:
Arena Technical Resources, LLC (ATR)
Full Time
position Listed on 2026-05-26
Job specializations:
-
IT/Tech
IT Consultant, Systems Developer, Cloud Computing: Infrastructure & Operations, Systems Analyst
Job Description & How to Apply Below
Job Title:
Service Now Developer
Location:
Falls Church, VA - Fully Remote
Eligibility:
Candidate must be a clearable US Citizen that is able to obtain a Public Trust clearance
The Service Now Developer is responsible for designing, developing, configuring, and customizing the Service Now platform to support business processes and technical requirements. This role collaborates closely with product owners, process owners, and cross‑functional teams to build scalable solutions aligned with ITIL standards and enterprise architecture.
Key Responsibilities- Design and develop Service Now solutions including forms, workflows, business rules, client scripts, and integrations.
- Configure and customize Service Now modules such as ITSM, HRSD, CMDB, ITOM, or custom applications depending on business needs.
- Develop and maintain integrations using REST/SOAP APIs, MID Server, and Integration Hub.
- Participate in Agile ceremonies and contribute to the grooming, estimation, and execution of development tasks.
- Collaborate with platform architects and administrators to implement best practices for performance, scalability, and security.
- Troubleshoot defects, perform root cause analysis, and resolve platform issues.
- Create and maintain technical documentation including requirements, design specs, test plans, and release notes.
- Support Service Now upgrades by validating changes, updating customizations, and ensuring platform compatibility.
- Ensure compliance with ITSM processes, internal controls, and governance standards.
- Provide technical guidance to stakeholders and contribute to continuous improvement of the platform.
- Hands‑on experience configuring and developing on the Service Now platform.
- Strong knowledge of JavaScript and Service Now development frameworks.
- Experience with workflow automation, Flow Designer, Business Rules, Script Includes, and UI policies.
- Familiarity with REST/SOAP integrations and JSON/XML data structures.
- Understanding of ITIL processes (Incident, Problem, Change, CMDB, etc.).
- Strong problem‑solving skills and ability to work collaboratively in an Agile environment.
- Service Now certifications such as CSA, CAD, CIS (ITSM/HRSD/ITOM/CMDB/etc.).
- Experience with Service Now ATF, Integration Hub, and Scoped Applications.
- Background in developing enterprise applications or supporting large‑scale ITSM programs.
- Knowledge of Service Now security and role‑based access controls (RBAC).
- Experience with Dev Ops practices, Git, CI/CD pipelines, or automated testing.
- Strong communication and collaboration abilities.
- Detail‑oriented with good analytical and documentation skills.
- Ability to translate business requirements into technical solutions.
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