ServiceNow Platform Architect

Service Now platform architect

About SOFtact Solutions
: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5

ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and Service Now Solutions. Committed to innovation and excellence, STS integrates high-end engineering services to deliver cost-effective, nonproprietary software systems across mission-critical operations

Position Location: Falls Church, VA area (on site)

Job Overview
:
We are seeking a highly skilled and experienced Service Now Platform Architect with extensive expertise in IT Service Management (ITSM) to lead the design, implementation, and optimization of Service Now solutions. As a Platform Architect, you will be responsible for overseeing the architecture and delivery of end-to-end solutions, ensuring that Service Now applications are aligned with business needs and IT service management best practices.

This program provides enterprise-wide IT support to enable the customer to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities. These services will deliver exceptional execution value to internal and external mission partners operating in CONUS and OCONUS locations. Periodic travel may be required.

• Platform Architecture & Strategy:
  • Lead the architectural design and strategy for the Service Now platform, ensuring scalability, performance, and alignment with business objectives
  • Provide guidance on platform best practices and help define the roadmap for future enhancements and implementations
  • Develop solutions for complex ITSM processes, including incident management, problem management, change management, and service request management, ensuring alignment with ITIL best practices
• Solution Design & Implementation:
  • Design, configure, and implement Service Now applications, modules, and workflows to meet business requirements
  • Collaborate with business stakeholders to gather requirements and translate them into technical specifications
  • Lead the implementation of integrations between Service Now and other enterprise systems, ensuring data consistency and system interoperability
• Technical Leadership:
  • Provide leadership and mentorship to Service Now developers and other technical team members
  • Oversee the technical architecture, system configuration, and platform management, ensuring compliance with IT standards and regulations
  • Drive technical innovation and ensure the platform is aligned with industry trends and best practices
• Customization & Development:
  • Oversee the development of custom Service Now applications, ensuring they are scalable, maintainable, and meet user expectations
  • Design and develop advanced workflows, business rules, and scripting for custom requirements
  • Optimize and enhance platform performance through troubleshooting, code reviews, and best practices in development
  • Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the Customer’s ITSM tool(s) with a focus on user experience and productivity
• Governance & Compliance:
  • Ensure proper governance of the Service Now platform, including change management, release management, and version control processes
  • Implement and maintain security best practices, ensuring compliance with organizational and regulatory standards
• Stakeholder Engagement:
  • Collaborate with key stakeholders, including business owners, IT leaders, and vendors, to ensure that Service Now is delivering value and meeting organizational goals
  • Provide ongoing support and troubleshooting for issues related to Service Now applications, ensuring smooth operations
• Education:
  • Bachelor’s degree in Computer Science, Information Technology; additional years of experience may be considered in lieu of degree
  • Relevant certifications are a plus (e.g., Service Now Certified System Administrator, Service Now Certified Implementation Specialist)
• Experience:
  • 10 years of experience with ITSM practices, with at least 5+ years of experience…