Program Manager - Service Catalog​/Service Level Agreements at GDIT Falls Church, VA

Program Manager – Service Catalog/Service Level Agreements

GDIT – Falls Church, VA, USA

Full Time

Top Secret/SCI clearance required (must possess and be able to obtain) and United States citizenship required.

IT Infrastructure and Operations

• 3+ years of related experience
• Skills:
  
  Analytical Thinking, Federal Government, Planning, Prioritization
• Certifications:
  
  None
• US Citizenship required

• Develops and operates the Advana Service Catalog framework by coordinating with systems engineers across Unclassified, NIPR, Secret, SIPR, Top Secret, and JWICS environments to construct catalog structures, service descriptions, operational workflows, and domain-specific cost models aligned to mission priorities.
• Proposes labor and technical cost estimates to government leadership based on detailed analysis of resource demands, operational complexity, and lifecycle requirements defined in program objectives.
• Integrates approved cost data into automated catalog publication pipelines to maintain accurate pricing for tools, services, and computational resources presented in web‑based and hardcopy formats.
• Maintains daily catalog operations using configuration repositories, financial modeling platforms, automated validation checks, and structured update cycles to support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, Department of Homeland Security components, and non‑government organizational partners.
• Coordinates with systems engineering teams to capture configuration dependencies, performance requirements, and consumption metrics that refine catalog entries and cost structures, and collaborates with catalog technicians and data analysts to evaluate catalog usage, service adoption, operational workload, and financial trends using dashboards, analytic models, and mission‑focused metrics.
• Supports development of Service Level Agreements by conducting customer outreach, analyzing performance expectations, defining quantifiable service criteria, and preparing formal recommendations for government approval; develops measurable thresholds for availability, responsiveness, and service quality, producing artifacts that strengthen operational governance, financial accountability, and enterprise mission value.

• Education:
  
  Bachelor of Arts or Bachelor of Science
• Experience:
  
  3+ years of related experience
• Security clearance level:
  Top Secret/SCI (or at minimum Secret)

Our benefits package for all U.S.

-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, vision plan, and a 401(k) plan offering the ability to contribute both pre‑ and post‑tax dollars up to IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

Other offerings include short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees value most.

Likely salary range: $128,039 – $173,229 (subject to experience, geographic location and contractual requirements).

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans