ServiceNow Engineer SME

Everforth ECS is seeking a Service

Now Engineer SME to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax.

Please Note:

This position is contingent upon contract award.

The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational war fighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.

• The Service Now Engineer SME is a principal-level platform engineering authority responsible for architecting, developing, and governing the enterprise Service Now capabilities that underpin WDP's IT service management, workflow automation, and operational control functions across multi-enclave environments including AWS Gov Cloud, AWS Secret Region, and JWICS. This role drives Service Now modernization initiatives that improve mission readiness, support intelligent automation objectives, and enable consistent, measurable service delivery for warfighters, senior executives, and mission partners across the full WDP enterprise.

• Architects, develops, and optimizes enterprise Service Now capabilities supporting large-scale defense programs, multi-classification cloud environments, and mission platforms requiring automated service management, workflow orchestration, and operational control.

• Designs and implements advanced Service Now modules including Incident, Problem, Change, Request, Configuration Management Database, Service Catalog, Knowledge Management, and Virtual Agent, aligning all build activities to operational requirements, performance objectives, and mission priorities.

• Engineers automated workflows, intake processes, and multi-tier routing logic to improve ticket velocity, reduce triage cycles, and strengthen accountability across support teams operating in Amazon Web Services Gov Cloud, Secret Region Cloud, and Intelligence Community enclaves.

• Develops integration architectures linking Service Now with authentication services, resource allocation systems, onboarding solutions, observability tools, and platform telemetry pipelines using Representational State Transfer interfaces, scripted automation, and secure data exchange mechanisms.

• Builds self-service capabilities that expand user autonomy, accelerate onboarding, and reduce manual workload across operational tiers.

• Creates custom dashboards, operational metrics, compliance indicators, service-level algorithms, performance analytics, and automation rules that improve mission readiness and executive decision support.

• Oversees configuration management, update set governance, environment synchronization, release sequencing, and quality control standards that protect system stability.

• Provides strategic technical leadership to engineering, cybersecurity, and support teams, guiding modernization initiatives that introduce robotic process automation, intelligent classification, automated provisioning, and end-to-end service mapping.

• Delivers measurable improvements in service availability, operational throughput, workflow consistency, and enterprise efficiency across mission-critical support operations.

• Performs other duties as assigned.

• Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance.

• 12 or more years of progressively responsible experience in Service Now platform engineering, IT service management, or a closely related field, with demonstrated expert-level proficiency architecting, developing, and governing enterprise Service Now environments in support of large-scale DoW or federal government programs.

• Expert hands-on proficiency across core Service Now modules including Incident, Problem, Change, Request, CMDB, Service Catalog, Knowledge Management, and Virtual Agent, combined with demonstrated experience designing automated workflows, multi-tier routing logic, and self-service…