Deskside Technician - Tier 2

DHA - Deskside Technician
- Tier 2

Clearance:
Active DOD Public Trust

Status:
Non-exempt

Location:

Falls Church, VA (Onsite)

Responsibilities:

* Daily client interface.

* Representing Intelli Dyne and its interests in all client engagements.

* Addressing and correcting any hardware, software or connection issue

* Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.

* Resolving problems through customer education, training and direct assistance.

* Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

* Responding and correcting formatting for printing and all other peripheral issues as they arise.

* Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.

* Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

* DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.

* Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.

* Minimum of 4 years of enterprise experience in commercial or government environment.

* Must have an active DOD Public Trust or higher.

* Familiar with all standard MS Office software systems and MS Project.

* Possess knowledge of workstation administration and management including imaging.

* Basic network support experience to include account administration in active directory environment.

* Excellent analytical, oral and written communication, presentation, and problem-solving skills

* Ability to gain internal support and to operate independently without supervision.

* Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

* ITIL Foundations v4 desired.

* Knowledge of Remedy or other trouble ticket software.

About Us

Intelli Dyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. Intelli Dyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

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