Service Developer
Listed on 2026-06-27
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IT/Tech
Service Now Developer
We are seeking a highly skilled Service Now Developer with deep expertise in the Service Now design and development across our Service Now platform. The ideal candidate has a strong development background, excellent analytical ability, and hands-on experience with ITSM Service Now modules including Now Assist. Join GDIT as an Application Developer and be part of a team where your professional growth is just as important as the mission you support.
Meaningful Work and Personal Impact As an Service Now Developer, your work will directly contribute to the success and stability of our Service Now environment. In this role, you will:
- Design, develop, and maintain forms, flows, catalog items, integrations, etc.
- Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
- Support Agile ceremonies and uphold quality assurance throughout the lifecycle
- Adhere to and enforce Service Now and OneGDIT best practices.
- Support platform upgrades, patching, and deployments.
- Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
- Collaborate with Scrum Masters, Product Owners, and Developers.
What You'll Need to Succeed We are looking for candidates with both expertise and a passion for innovation. Requirements include:
- High school diploma required; AA or Bachelor's degree preferred
- 3 years of experience in prompt engineering, Now Assist and agentic AI.
- 5+ years of Service Now development experience within ITSM environment
- Strong understanding of Service Now architecture, modules, and platform capabilities
- Must be able to obtain within 90 days of hire:
Service Now Certified System Administrator (CSA) - Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
- Familiarity with Agile/Scrum methodologies
- Strong analytical, troubleshooting, and debugging skills
- Excellent communication and documentation skills
- Must be a U.S. person
Location Remote Preferred Certifications
- Certified Implementation Specialist - ITSM
- Certified Application Developer - ITSM
- Advanced ITSM certifications a strong plus
- ITIL v4 Certification
The likely salary range for this position is $85,093 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
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