Systems Administrator

Responsibilities

• Provide high quality end-user support for Windows devices
• Install, remove, update, support, and troubleshoot desktop and network hardware, operating systems, and software issues
• Serve as the ISSM and the primary cybersecurity leader responsible for maintaining the operational security posture and authorization of classified and unclassified information systems
• Administer Microsoft Office 365 and Microsoft Azure accounts and services
• Perform basic network administration tasks such as management of servers, routers, WiFi hardware, and firewalls
• Monitor security and event logs, investigate events, and escalate to the security team as needed
• Manage backup and disaster recovery operations
• Create and maintain procedures and documentation for internal use
• Support operating system and hardware upgrades, network expansion, and deployment of end-user applications
• Manage hardware and software inventory
• Provide Information Technology Help Desk functions
• Other duties as assigned

• Bachelor’s Degree in Computer Science, Cyber Security, Information Technology, or a related discipline or equivalent experience
• Minimum 4 years’ experience working in an IT role successfully supporting a combination of software, hardware, network and security responsibilities
• Excellent customer service skills and provide high quality end-user support for Windows devices
• Expert level experience with Office 365, especially with Outlook and Microsoft Teams, SharePoint, and One Drive interconnectivity
• Proficiency in Linux GUI/CLI (Ubuntu Desktop/Server )
• Proficiency in LAN networking (DNS, DHCP, VLANs, static/BGP routing, Ethernet, enterprise Wi‑Fi, PoE)
• Enterprise backup systems
• Experience in Diagnostic Tools and Techniques
• Experience with managing end‑user and IT Administrator documentation
• Expert in troubleshooting hardware issues that may involve repair, replacement, or third‑party warranties and support
• Experience with ticket system administration experience (triage, prioritization, escalation, log troubleshooting updates)
• Experience with end‑user hardware and software set‑up and support to include, but not limited to, Audio Visual equipment, PC, VoIP
• Demonstrated critical thinking when troubleshooting
• Currently holds an active U.S. national security clearance or be able to receive and maintain one

• Bachelor’s Degree in Computer Science
• Bachelor’s Degree in Cyber Security
• Bachelor’s Degree in Information Technology
• U.S. national security clearance