Knowledge Manager — ServiceNow & ITIL 4 Strategist
Job in
Falls Church, Fairfax County, Virginia, 22042, USA
Listed on 2026-08-22
Listing for:
General Dynamics - IT
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, IT Project Manager, IT Specialist
Job Description & How to Apply Below
General Dynamics - IT seeks a Knowledge Manager to lead enterprise knowledge management aligned with ITIL 4, owning the Service Now Knowledge Management module and governance. The role collaborates with SMEs, cybersecurity teams, and service owners to capture institutional knowledge and improve service delivery.
The position requires an active Secret clearance, DoW 8570.01-M IAT Level II, and 2+ years in IT/enterprise operations with a focus on ITSM knowledge management.
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