Tier II Hardware Imaging & Deployment Specialist; Mid-level

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Highlights of Responsibilities

In fulfillment of the primary duty described above, and in performance of PWS Section 6.4 task requirements, the candidate is responsible for:

• Performing workstation imaging and re-imaging at Government-furnished dedicated imaging locations, applying the current approved OS, premium-load software, and user-unique applications to desktop and laptop systems.
• Receiving, inventorying, and preparing new workstations for deployment; tracking device assignments and issuances in Service Now and updating DPAS records IAW J6 Asset Management Program SOP.
• Coordinating with deskside technicians and users on imaging schedules, device preparation status, and deployment timelines; notifying users when equipment has been delivered, and data and applications are functioning properly.
• Preserving and restoring customer data via backup prior to imaging operations that risk data loss; ensuring DAR application installation is verified on all required systems post-imaging.
• Supporting hardware staging and deployment activities including peripheral installation, hardware/software conflict resolution, and security configuration verification before issuance.
• Performing cyber vulnerability remediation on newly imaged workstations to ensure compliance with required enterprise security and configuration standards prior to deployment.
• Conducting technical inspections of turned-in equipment to determine serviceability; tagging equipment for disposition IAW DISA J6 Equipment Turned-In SOP.
• Supporting Life Cycle Refresh (LCR) projects by staging equipment, coordinating with asset management, and tracking LCR progress in Service Now.
• Submitting digitally signed DD Form 1150 in DPAS within three business days of all equipment transactions; maintaining imaging location bench stock inventory at levels sufficient to meet deployment demand.
• Maintaining the imaging location in a neat and orderly condition; disposing of all waste material and packaging IAW J6 environmental and security requirements.
• Applying systems analysis to recurring imaging and configuration fact patterns to resolve hardware/software conflicts and configuration-compliance issues; flagging recurring technical issues to the senior imaging specialist and Site Lead for disposition.

Requirements

• Active Secret security clearance at time of award.
• Demonstrated ability to independently apply systems analysis techniques and specialized technical knowledge to perform workstation imaging, security configuration verification, and deployment without continuous direct supervision.
• Ability to exercise discretion and independent judgment in resolving hardware/software conflicts during imaging, in verifying security configuration compliance, and in determining serviceability and disposition for turned‑in equipment.
• Working knowledge of enterprise…