DevOps Engineer – Washington, DC

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contract Falls Church, VA, US

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

• The Dev Ops Engineer (specifically Jira Platform Engineer) will serve as the technical lead of our Jira instance within Atlassian Government Cloud (AGC) and is responsible for administering, configuring, and integrating the application within our enterprise technology ecosystem. This position plays a pivotal role in consolidating our collaborative planning tools— transitioning from Azure Dev Ops (on-prem), Git Lab (on-prem), and Service Now for Agile planning to Jira— while enabling and scaling Agile practices across the organization.
• The ideal candidate is both technically proficient and strategically minded, with a strong understanding of Agile methodologies, Dev Sec Ops  workflows, and enterprise system integration.
• Administering, configuring, and integrating the Jira Atlassian SaaS for government cloud within our enterprise technology ecosystem.
• Consolidating our collaborative planning tools—transitioning from Azure Dev Ops (onprem) and Git Lab (on-prem) to Jira Atlassian Government Cloud (AGC) SaaS for government.
• Building robust, automated, and secure integrations between Jira SaaS for government and core enterprise systems (e.g. Service Now, Git Lab), enabling end-to-end visibility across planning, development and operations
• Administer, configure, and optimize Jira AGC to meet enterprise project management and Agile delivery needs.
• Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
• Manage user permissions, group roles, and security schemes to ensure governance and compliance.
• Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
• Collaborate with procurement teams to support renewal, optimization, and budget decisions.
• Recommend and integrate plugins from Atlassian Marketplace, as needed.

• Design, implement, and maintain seamless integrations between Jira with other enterprise systems, such as Git Lab (source control & CI/CD), and Service Now (ITSM), using Okta, REST APIs, webhooks, middleware, and scripting.
• Automate data synchronization across platforms to support traceability from planning to release.
• Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
• Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards.
• Develop and maintain technical documentation, standards, and best practices.

• Partner with the Agile Transformation Office to translate Agile practices into effectiven Jira configurations and usage patterns.
• Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization.
• Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
• Support and enable teams transition from Azure Dev Ops Boards, Gitlab, Jira…