War Data Platform; WDP) Community Functional Lead, Manager

This is Us:

JS Perkins Consulting (JSPC) delivers value added management and technology consulting services. JSPC is committed to creating trusted partnerships to provide sustainable solutions to meet our client needs. We thrive on respect for the individual and host an open idea meritocracy.

J.S. Perkins Consulting is seeking a War Data Platform (WDP) Community Functional Lead, Manager to build, run, and lead the user community around a mission-critical Defense Health data modernization initiative.

The program is building an enterprise data orchestration layer across a large, federated defense health data landscape. The work connects clinical, operational, financial, and readiness source systems to a modern enterprise data platform, then curates that raw data into governed, well-documented silver and gold data products that mission users can trust and reuse. The model is federated: data stays with its authoritative owners, and the orchestration layer makes it discoverable, interoperable, and consumable through catalogs, APIs, and a data product marketplace.

This role is the front door to the platform. You will establish the community presence, stand up the governance and business processes that keep it running, and lead the team that mission users come to when they need something from the War Data Platform. This is not a ticket queue. You will define how requests get made, triaged, and answered, set the standard for onboarding, office hours, and training, and carry user feedback back to the pipeline and product teams so the data products keep improving.

You will also manage the community team, represent it to Government stakeholders, and stay close enough to the platform to resolve substantive user questions yourself. Success looks like a user community that knows where to go, gets answers quickly, and trusts the platform enough to build on it.

• Medical/Dental/Vision
• 401K (up to 5% match)
• 11 Paid Holidays
• 4-5 weeks PTO (depending on level)
• Bonus Incentives
• Professional Development
• Telework
• Continuing Education Credit

• Lead and manage the WDP community team, including direct reports, by setting priorities, assigning work, conducting performance reviews, and supporting professional growth
• Establish and grow the WDP community presence, including the community space, communication channels, and the operating rhythm that keeps users engaged
• Design, implement, and own the governance and business processes behind community operations, including request intake, triage, prioritization, routing, escalation, and closure
• Set and enforce standards for community operations, including response and resolution expectations, user-facing documentation, knowledge base content, and training material
• Serve as the senior functional point of contact for mission user requests, inquiries, and data product questions across clinical, operational, financial, and readiness domains, and handle the most complex or sensitive escalations
• Oversee onboarding of new users and organizations to the platform, including access workflows, orientation, and first-use support
• Direct the development and maintenance of user-facing documentation, knowledge base articles, quick-start guides, and training material
• Plan and lead office hours, demonstrations, working sessions, and training events for a large and varied user population
• Promote discovery and adoption of governed data products through the enterprise data catalog and the data product marketplace
• Capture, structure, and route user feedback, feature requests, and data gaps to the pipeline and product teams, with recommended priority
• Track and report community health metrics, including request volume, response and resolution time, adoption, and recurring pain points, and present them to Government and JSPC leadership
• Represent the community team in Government data governance forums, partnering with data domain owners, data stewards, and IT data custodians on definitions, access questions, and communications to the user base
• Coordinate with the technical support counterpart on the Community Space team so functional and technical requests are handled consistently
• Mentor community team members on functional support technique, documentation quality, stakeholder engagement, and hands-on data skills
• Escalate systemic issues early, with a recommended path forward rather than a problem statement

• 10 or more years of functional support, business analysis, community…