Front of House Manager

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team - it's a global family of individuals who represent more than 70 countries.

Goodwin Living Is Proud To Be Recognized As a Top Workplace In The Greater Washington, D.C. Region By The Washington Post Every Year Since 2019 — And Now Nationally By USA Today. Since 2022, We’ve Also Been Annually Recognized As One Of The Top 100 Employers For Interns By The Top Virginia Employers For Intern Awards. These Honors Are Based Entirely On Feedback From Our Team Members, Gathered Through An Annual Third-party Survey.

Here’s What They Say Makes Us Stand Out.

• Embracing Diversity:
  Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities:
  We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members:
  By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

This position is primarily responsible for providing direction and leadership to the front of the house and assisting with implementing the GHBC self-directed dining program. Incumbent accountable for maintaining high standards in service, resident relations, costs controls, staffing, safety, sanitation, and training. The incumbent is also responsible for recording, reporting, and maintaining all operational and sales stats for Venues and Catering.

The incumbent is responsible for managing the Matrix Care Retail Tracker POS and On-Line Ordering Platform.

• Directly responsible for Supporting the Assistant Director of Dining with all front-of-the-house, catering, and revenue-generating operations for all Dining Service Venues within GHBC.
• Responsible for communication, accounting, processing/training new/existing employees, and payroll duties.
• Supports the Assistant Director of Dining Services with departmental activities (e.g. meal service in all venues, customer service training, and resident engagement).
• Participates and attends scheduled meetings with dining service teams and resident dining committee.
• During meal periods, circulate in dining areas to field resident/guest comments on service and food quality.
• Manages the front of the house's scheduling and job duties and oversees payroll.
• Responsible for interviewing, hiring, orienting, training, evaluating, and counseling all staff when assigned or needed.
• Responsible for cash handling and record-keeping concerning retail operations and or catering functions.
• Implements and maintains cash handling standards as outlined in the GHI Policies and Procedures Manual to eliminate theft of services or Company funds.
• Complies with federal, state, and local health and sanitation regulations and department sanitation procedures as evidenced through the local health department and third-party audits.

• Minimum of five (5) years food service management; experience with retail or upscale dining experience a plus.
• Experience in retirement living food management is a plus.
• Must have solid understanding of cash handling and tracking procedures.
• Serve Safe Food Protection certification.
• Must have solid experience with financial management.
• Must have experience with training and development of front line staff.
• Proficiency in Microsoft Excel, Word, Power Point and Publisher is a must.
• Must have experience developing dining programs and implementing procedures.
• Clear understanding of the flow of operations for a dining establishment.
• Ability to collect, analyze, and interpret data and share findings with appropriate management levels.
• Must have outstanding customer service skills.
• Exceptional written and verbal communication skills in English.

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of…