Member Experience Lead - Bailey's Crossroads
Job in
Falls Church, Fairfax County, Virginia, 22042, USA
Listed on 2026-09-21
Listing for:
Golds Gym DC Metro
Full Time
position Listed on 2026-09-21
Job specializations:
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Merchandising
Job Description & How to Apply Below
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Member Experience Lead - Bailey's CrossroadsBailey's Crossroads, Falls Church, VA, US
Position Summary:Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.
Major Responsibilities:- Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
- Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
- Schedules for Member Experience at their home Club Gym.
- This position is a regularly scheduled member experience position in their home Club Gym.
- Support retail, concession, promotions.
- Conducts daily and month-end retail and concession inventories.
- Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.
- Be self-motivated and able to motivate staff in a positive manner
- Must be organizational
- Possess strong motivational, communication, team building and training skills.
- Must have a high level of professionalism, honesty, integrity and work ethic.
- Must promote team spirit in the workplace.
- Possess good leadership abilities.
- Ability to handle customer issues with patience, tact and professionalism.
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