Renewal Representative

Responsibilities

• Manage the renewal lifecycle for an assigned book of international subscription accounts, across all customer sizes, including law firms, corporate, accounting and government accounts.
• Proactively engage customers in advance of renewal dates to confirm continuation of service, pricing, and terms.
• Serve as a knowledgeable and reliable point of contact for renewal‑related inquiries.
• Clearly communicate the value of Tax Analysts’ publications and research tools in support of continued subscriptions.
• Work in close partnership with the territory Sales Representative to support account strategy and customer needs.
• Identify potential upsell or cross‑sell opportunities and coordinate with the Sales Representative for execution.
• Accurately process renewals and maintain contract and communication records in Net Suite.
• Ensure renewal data, customer records, and documentation are complete and up to date.
• Monitor renewal timelines and flag at‑risk accounts early to prevent service interruptions.
• Coordinate with internal teams as needed to resolve customer issues efficiently and professionally.
• Meet or exceed established renewal percentage expectations and related performance goals.

• None required but experience in subscription renewals, account management, customer success, or a related customer service type of role helpful.
• Experience working with digital subscriptions or information services strongly preferred.
• Strong written and verbal communication skills, with the ability to engage professionally with an international audience.
• High attention to detail and accuracy, particularly in contract and account management.
• Ability to manage multiple renewal cycles and deadlines simultaneously.
• Proficiency with CRM systems; experience with Net Suite highly desirable.