Outreach Case Management Supervisor & Hypothermia Prevention Coordinator

POSITION: Outreach Case Management Supervisor & Hypothermia Coordinator

REPORTS TO: Program Director

CATEGORY: Full-Time/Exempt/Permanent

LOCATION: In-Person/Falls Church, Virginia

PROGRAM: Hypothermia Prevention Program

FACETS is seeking a passionate and mission-driven Case Management Supervisor & Hypothermia Coordinator to join the team at Bailey’s Community Shelter. This is an inspiring opportunity to make a meaningful difference in the lives of single adults experiencing homelessness by providing compassionate, trauma-informed support in a dynamic and fast-paced environment. In this role, you’ll develop trusted, empathetic relationships with residents, collaborate closely with dedicated colleagues and community partners, and ensure that every service provided reflects a person-centered and strength-based approach.

If you’re motivated by purpose and committed to helping individuals transform their lives, this position offers the chance to create a real and lasting impact.

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home.

Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

• Oversee daily operations of the shelter program, including logistics, staffing coverage, shift activities, and site preparation. Ensure low-barrier access is maintained at all program sites to support equitable entry and service delivery.
• Assist with the recruitment of site hosts and collaborate with community groups to coordinate meal provision, rotating faith site schedules, and drop‑in center duties throughout the hypothermia season.
• Train seasonal staff and site-based volunteers on health and safety policies, program procedures and trauma‑informed engagement practices to maintain consistency and safety across all sites.
• Facilitate monthly meetings with Points of Contact (POC) from host sites to address opportunities, challenges, and feedback. Lead weekly conference calls with host locations to provide guidance, feedback, support, and coordination.
• Collaborate with the Fairfax County Health Department’s Homeless Healthcare Program and the Community Services Board’s PATH Team to coordinate access to physical and behavioral health services for individuals experiencing homelessness.
• Provide direct supervision, guidance and training to Hypothermia staff and Outreach Case Managers to ensure effective service delivery and professional development.
• Monitor case‑management caseloads and assign cases to Case Managers to ensure balanced caseloads and effective client support.
• Assess the housing barriers of individuals experiencing or at risk of homelessness to identify their housing and service needs.
• Maintain consistent verbal and written communication with case managers, operations staff, tenants, landlords, referral sources, collaborating agencies, debtors, and creditors to ensure effective coordination and support.
• Advocate for and assist clients in accessing a range of services, including mental health and substance use treatment, housing referrals, financial assistance, home‑based support, training, medical care, mentoring, and socialization opportunities.
• Work on an adjusted work schedule, including evenings and weekends, as necessary to meet program needs.
• Perform other duties as assigned.

• Bachelor’s degree in social work, human services, psychology, or related field preferred.
• Experience working in a shelter environment during hypothermia season.
• Knowledge of trauma‑informed care, harm reduction, and Housing First principles.
• Strong written and verbal communication, crisis intervention, and de‑escalation skills.
• Excellent organizational and time‑management skills.
• Familiarity with Homeless Management Information System (HMIS).
• Proficien…