Software Engineer; Full-Stack - Client Enablement

Software Engineer (Full-Stack) – Client Enablement

Location:

Falls Church, VA (must be on-site in office, with partial telework flexibility) | Full-Time | Permanent

We’re seeking a Software Engineer (Full-Stack) for Client Enablement who’s not only tech‑savvy but also passionate about providing exceptional customer support and working with various tools—including low‑code/no‑code platforms. If you’re ready to grow your career while supporting mission‑critical systems, solving problems, and making a real impact, we would love for you to apply.

• Ensure smooth and efficient operation of software systems across multiple platforms and environments.
• Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution‑focused mindset.
• Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission‑critical applications.
• Leverage low‑code/no‑code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development.
• Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards.
• Monitor system performance proactively, addressing potential issues before they impact users or operations.
• Manage user accounts and permissions with a strong focus on security, efficiency, and user experience.
• Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base.
• Log, track, and resolve support tickets in a timely, transparent, and customer‑centric manner.
• Embrace a culture of continuous improvement—sharing ideas, supporting teammates, and contributing to a positive, inclusive work environment that values innovation and collaboration.

• Bachelor’s degree in computer science, Software Engineering, or a related technical discipline.
• Minimum 5+ years of professional experience in software development, technical support, or system administration in a production or enterprise environment.
• Strong foundation in full‑stack development, including experience with at least one back‑end language (e.g., Java, C++) and one front‑end framework/library (e.g., Angular, React, JSP).
• Familiarity with web technologies and protocols (HTML, CSS, JavaScript, REST APIs).
• Proficiency in writing and troubleshooting SQL queries; understanding of relational databases (e.g., MSSQL, Oracle).
• Hands‑on experience with software configuration, deployment, or maintenance in hybrid cloud/on‑prem environments.
• Experience using issue tracking systems (e.g., Jira, Service Now, Zendesk) and managing support workflows.
• Working knowledge of version control tools such as Git and SVN.
• Understanding system security principles including access control, identity management, and secure software configuration.
• Strong troubleshooting, analytical, and diagnostic skills to investigate, analyze, and resolve technical issues efficiently.
• Demonstrated ability to communicate technical concepts to non‑technical users in both written and verbal forms.
• Proven ability to work independently and collaboratively in agile or cross‑functional teams.
• Quick learning ability—you’re comfortable picking up new tools, workflows, and platforms.
• A team‑oriented mindset, you work well with others, communicate clearly, and contribute positively.
• A service‑first attitude—you thrive in customer‑facing situations and enjoy helping people solve technical challenges.
• Strong troubleshooting and analytical skills.
• Authorization to work in the U.S.
• Ability to obtain and maintain a U.S. government Public Trust clearance.

• Deep knowledge and experience in front‑end or back‑end development frameworks (e.g., React, Angular, Node.js, Spring).
• Master’s degree in Computer Science or equivalent experience.
• Proficiency in writing complex SQL queries, procedures, or reports.
• Exposure to Dev Ops practices, CI/CD pipelines, or infrastructure automation tools (e.g., Jenkins, Git Hub).
• Experience supporting or developing within enterprise IT environments or customer‑facing technical roles.
• Demonstrated success in building strong user relationships and delivering high‑quality client support.
• Strong written and verbal communication skills.
• Excellent customer relationship‑building abilities.

Biz Flow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.