Front Desk​/Kids Club Associate

URGE FITNESS is seeking energetic, reliable, and customer-focused individuals to join our team as Front Desk & Kids Club Associates. This dual-role position is ideal for candidates who enjoy delivering exceptional member service while creating a safe, fun, and engaging environment for children.

$10.00/hr – $18.00/hr

The Front Desk & Kids Club Associate is often the first and last point of contact for our members and guests. This role requires a consistently upbeat, friendly, and professional demeanor, strong communication skills, and the ability to actively engage with children while maintaining a clean, organized, and welcoming facility.

• Greet all members, guests, and prospective members with a positive, high-energy, and welcoming attitude at all times.
• Provide exceptional customer service by answering questions, resolving concerns promptly, and ensuring each interaction reflects the URGE FITNESS brand.
• Check members and guests in and out using membership software and verify access credentials.
• Answer incoming phone calls, respond to basic inquiries, and direct questions to appropriate staff or management.
• Assist with new member sign‑ins, guest passes, and general facility information.
• Maintain a professional appearance and demeanor while multitasking in a fast-paced environment.
• Enforce club policies and procedures courteously and consistently.
• Communicate effectively with team members and management to ensure smooth daily operations.

• Actively engage with children ages 3 months to 11 years in a fun, attentive, and developmentally appropriate manner.
• Supervise children at all times to ensure their safety, well‑being, and enjoyment.
• Participate in age‑appropriate play, activities, and interaction throughout the entire shift.
• Maintain a clean, organized, and safe Kids Club environment.
• Follow all Kids Club policies, check‑in/check‑out procedures, and safety protocols.
• Communicate professionally with parents/guardians regarding their child’s experience.

• Stock and replenish basic janitorial and facility supplies (paper towels, toilet paper, sanitizer, cleaning and hygiene products).
• Assist with light cleaning and organization of front desk, Kids Club, and common areas as needed.
• Report maintenance or safety concerns promptly to management.

• Must be able to lift, carry, push, or pull up to 45 pounds consistently.
• Ability to stand, walk, bend, and move throughout the facility for extended periods.
• Comfortable working in an active, high‑energy fitness environment.

• Monday – Friday: 8:00 AM – 1:00 PM
• Monday – Thursday: 4:00 PM – 9:00 PM
• Friday: 4:00 PM – 7:00 PM
• Weekends: 8:00 AM – 2:00 PM

• Full‑Time
• Part‑Time

• 401(k) matching
• Employee Assistance Program (EAP)
• Employee discounts
• Flexible scheduling
• Paid Time Off

• Strong interpersonal and communication skills
• Friendly, energetic, and professional demeanor
• Dependable and punctual
• Comfortable working with children of various ages
• Ability to multitask and remain calm under pressure
• Team‑oriented with a willingness to help where needed
• Prior customer service or childcare experience preferred, but not required

People with a criminal record are encouraged to apply. URGE FITNESS is an equal opportunity employer and values diversity in the workplace.

Entry level

Full‑time

Administrative